Where do you ship to?
At TRAMONITNA, we strive to deliver all packages to our customers in the best condition and try to deliver it on or before expected delivery time frame. If for any reason, your pin code is out of our delivery area, please do contact us and we will try to see if we can service you using a local courier. You can check if we service your pin code using our pin code checker on the product detail page.
We currently do not ship our products internationally - if you are located outside Canada, and you would like to place an order with us, please contact us
What are your shipping charges?
Free Standard Shipping on all orders till 28th February 2025
How long will it take for my Tramontina order to reach me?
- If your order is received after 12:00pm EST, your order will process next day.
- Most orders are shipped via FedEx and Canpar Express and will arrive within 5 - 7 business days after it has shipped.
Please note: Once your order has left the facility with the carrier, inclement weather may affect the arrival date of your package.
Your order will ship within 24-48 hours of it being placed. It usually takes a maximum of 5-7 days for the order to reach the final destination. However, we are dependent on our courier partners, and due to circumstances out of our control, there might be unforeseen delays. We do our best however, to ensure that your order reaches you at the earliest possible - we are as excited about you using our products as you are about receiving them!
How can I view the status of my order?
You will receive an email notification confirming your order, payment and address details.
Once your order has been processed, we will send you a dispatch notification confirming that your order has been shipped. This will also include the carrier and tracking information as well as a link to the Courier website which would display the estimated delivery date of your order. We aim to contact you via email or telephone if:
- We require further information from you to process your order
- We need to make changes to your order (e.g. availability dates, product upgrades)
Taking delivery of your order:
Upon delivery, please inspect the packaging for any damage. Do not accept the order if the box looks physically damaged or tampered with.
Also do note that the products should be inspected within 7 days of receipt. You will be deemed to have accepted the products unless you have notified us of any damage within 7 days after receipt of the products. The risk of any damage, loss or deterioration of the products and liability to replace the same during transit till the point of delivery of order to you shall be on Tramontina. Tramontina shall not be liable for any damage caused after the order has been delivered to you.
Unlikely shipping delays:
If for any reason there is an unforeseen delay in shipping your order, we will make every attempt to let you know in advance via the contact details mentioned in your order.
In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall notify you about the same and seek your confirmation on shipment of available products in your order. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.